The purpose of the WellHotelTM standards is to promote specific improvements in the protocols and services that impact the medical traveler’s experience as often, many spend the majority of their time abroad recuperating in a hotel or resort rather than in a hospital. It provides a framework for good practice, which covers the various situations that hospitality providers may face in managing guests traveling for medical purposes or those that may incur medical services while traveling.
Medical travelers have unique needs and expectations that your hotel staff must be aware of in order to deliver a high quality guest experience. As a hotel catering to medical travel guests you will need to interface with patients, medical providers and ground operators in order to ensure a smooth and safe experience for your guests.
Who will Benefit from WellHotel™ Training and/or Certification?